Cab Passengers Get New Options in Latest Guidelines
Passengers utilizing cab aggregator services like Ola and Uber can now enjoy enhanced features aimed at improving their travel experience. The Ministry of Road Transport and Highways has recently updated the Motor Vehicles Aggregators Guidelines, 2025, allowing passengers to voluntarily tip drivers and select drivers of the same gender, including options for women drivers. This amendment was officially announced on December 15, 2025.
These revisions come as part of a broader effort by the ministry to ensure improved safety and service standards within the burgeoning ride-hailing industry in India. As ride-sharing becomes more popular, regulatory measures are being introduced to enhance passenger comfort and security.
Details of the New Guidelines
The amended guidelines specify that passengers will have the opportunity to provide a voluntary tip to their drivers, which will only be visible after the completion of the ride. Notably, the entire amount will be credited to the driver without any deductions from the aggregator. This new feature aims to encourage appreciative interactions between drivers and passengers, fostering a more positive experience overall.
Officials from the Ministry stated, “The tipping feature has been designed to ensure that it is not misleading or manipulative, aligning with the Consumer Protection Act of 2019.” This is an essential step in recognizing the hard work of drivers who often deal with challenging conditions while providing service.
Selecting Drivers
In a significant move towards inclusivity, passengers will also have the option to choose drivers of the same gender. This measure is especially important for women passengers who may feel more comfortable with female drivers. The available guidelines aim to enhance safety for all users, enabling them to make informed choices about their ride-share experience.
According to a spokesperson from the ministry, “We aim to empower passengers by giving them more control over their rides.” By introducing this option, the ministry is taking steps to address concerns regarding safety and personal comfort during rides.
Background on Motor Vehicles Aggregators Guidelines
The Motor Vehicles Aggregator Guidelines, 2025, originally came into effect on July 1, 2025. These guidelines serve to regulate fare structures and ensure several safety conditions for passengers. Among the key features is the allowance for dynamic pricing while maintaining a ceiling on surge pricing during high-demand times.
The guidelines specify that cab aggregators can lower fares by as much as 50% below the state-notified base fare. However, surge pricing during peak hours is limited to a maximum of twice that base fare, ensuring that the pricing remains reasonable for users.
Operational Standards for Drivers
Furthermore, the updated guidelines mandate strict compliance by the driver regarding the route specified in the app. There is an in-built mechanism designed to alert the control room if a driver deviates from the indicated route. This approach aims to enhance accountability and ensure passenger safety throughout the journey.
The guidelines state, “In cases of deviation, the App shall signal the control room, connecting immediately with both the driver and the passenger.” This proactive measurement seeks to maintain safety standards and enhance overall user trust in the services provided by the aggregators.
Cancellation Policies and Penalties
New rules have also been introduced regarding ride cancellations. If a driver cancels a booking after accepting it, they may face a penalty of up to ₹100 or 10% of the fare if the cancellation is unjustified. Likewise, passengers who cancel rides will also incur a similar penalty, impacting both drivers and passengers financially.
These penalties aim to reduce last-minute cancellations that can impact overall service reliability. “Our goal is to create a balanced ecosystem where both drivers and passengers adhere to the norms established,” remarked an official from the Ministry.
License Suspension Guidelines
The ministry has established a procedure for suspending the licenses of aggregators. Such suspension may occur if complaints are received and substantiated during an inquiry conducted by the competent authority. The maximum length of suspension for a license can extend to three months, ensuring that the aggregator’s accountability is upheld.
Officials noted, “This framework will help maintain high standards among service providers in the aggregator ecosystem.” The approach is intended to boost compliance, ensuring that aggregators abide by both the letter and spirit of the regulations.
Future Implications
The new guidelines signify a progressive shift for ride-sharing services across India. As ride-hailing continues to evolve, the introduction of these features reflects the ministry’s commitment to adapting to the needs of modern passengers while ensuring safety and security. The focus on inclusive ride-sharing options and compensation measures shows potential for a significant impact on passenger experience and driver interactions.
With ride-sharing becoming a vital component of urban transport, these revised guidelines could set a precedent for future regulatory measures in various sectors of the transport industry.
Concluding Thoughts
The Ministry of Road Transport and Highways’ latest amendments to the Motor Vehicles Aggregators Guidelines, 2025, represent a meaningful step forward for the cab aggregation landscape in India. With these changes, passengers are expected to benefit from improved safety and interactive experiences with their drivers.
As the ride-sharing market continues to expand rapidly, the ministry’s proactive measures could enhance consumer confidence and encourage more people to utilize these services, ultimately making daily commutes safer and more enjoyable for everyone.